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Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Job Title: Telecommunicator

Position Type: Fulltime Staff

Search Type: External – minimum 7 days

Department: 02R000 – Facilities Management & Safety

Division: 4R0000 – Finance & Administration

Position Location: Richmond Campus – 521 Lancaster Ave, Richmond, KY 40475, USA

Driver Classification: Non-Driver

FLSA: Non-Exempt

Schedule Type: Full Time (40 hrs per week or more)

Hours Per Week: 40

Additional Schedule Details: Schedule includes varying hours and fluctuating shifts, including weekends, holidays and overtime. Due to the nature of emergency services, occasional unplanned overtime is required.

Posted Salary Grade: Non-Exempt – 39

Retirement: KERS

Contact Person: Tanishia Campbell

Job Summary/Basic Functions

The telecommunicator will serve as the focal position for all communications within the University’s Division of Pubic Safety using in depth knowledge of all university and division functions, operations and geography to assist in protecting the well being of all University facilities, faculty, staff, students and visitors.

Minimum Qualifications

Education: High School/GED

Experience: 6 months experience in an office or customer service setting

Licensure & Certifications: DOCJT Telecommunications Academy certification or eligible for certification after 5 week residency academy.

Preferred Qualifications:

Must have Kentucky Telecommunications certification or be eligible for certification. Non-certified candidates must attend DOCJT 164 hour 4 week telecommunications academy and achieve certification requirements.

Job Duties:

  • 25% – Answering phone calls – ()
  • 30% – Dispatching – ()
  • 20% – Documentation – ()
  • 10% – Activate Emergency Notification Systems – ()
  • 10% – Technical Systems Monitoring – ()
  • 5% – Office Tasks – ()

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Apply Now!


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