WesTrac is an equipment solutions company and one of the world’s leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Our Customer Service Delivery department is seeking a Customer Coordinator to join the team!
The Customer Coordinator will be accountable for the ownership of the customer experience regarding WesTrac service, repair and general service provision queries.
As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer’s repair and service requirements are achieved.
Job Title: Customer Coordinator
Location: Perth Precinct (Reid Road, Perth Airport)
Roster: 5/2 10.5hrs Monday to Friday (Permanent Full-Time)
- Requirement to work every third Saturday 5.5hrs
To be successful the following is required:
- Trade background or demonstrated experience in similar industry is desirable.
- Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously
What we offer:
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 – who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality